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, Hartsfield JacksonAtlanta International Airport, the Governor's Council on DevelopmentalDisabilities, Georgia Tech, the Atlanta VA Rehab Center of Emory, AeolianSolutions, among others. These leaders reconvened to follow up on its last workshop in late April,hosted by the Center for the Visually Impaired CVI, and to devise a newset of immediate goals, all with the ultimate objective to promote Georgia'scompetitiveness in accessible travel and tourism. This accomplishment willserve as a strong driving force in the economy and brand Georgia as afrontrunner in human rights, hence the persistent cooperation of public andprivate sectorentities. Presentations on "good practices" in Georgia commenced with IHG and adescription of the company's increased concentration on web accessibilitysites and other technological undertakings for reaching out to the disabledconstituency, both domestic and international. According to Karen Bennett, manager of user experience at IHG, everythingfrom grass roots pressure to upper management and financial support iscrucial in the hotel industry's adoption of accessibility standards.
Inorder to spearhead accessibility innovations for the Holiday Inn and HolidayInn Express sites, IHG has worked on thoroughly educating planners anddevelopers about the needs of the disabled.
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Thecompany has
installed tactile keypads in all CVS
stores and it will enhanceits website in 2009. Today's announcement is the result of a collaboration between CVS/pharmacy,the American Foundation for the Blind, American Council of the Blind andCalifornia Council of the Blind. CVS/pharmacy's actions were applauded bythese groups. "We are pleased to collaborate with organizations committed to advocacy forthe blind and introduce service enhancements in our stores and online thatwill increase access for our visually impaired customers," said HelenaFoulkes, Executive Vice President and Chief Marketing Officer of CVSCaremark. Point of Sale Improvements CVS/pharmacy's point of sale improvements are designed to assist customerswho cannot read information on a flat screen point of sale device andtherefore cannot privately enter their PIN or other confidentialinformation. All CVS stores have been equipped, at a minimum, with atactile device at both the front check out counter and the pharmacy counterto ensure that customers unable to use a flat screen keypad do not have toprovide their PIN to a store employee.
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I exchanged an email with someone at ADT corporate, presumably about the frustrating situation, but when I inquired about HOW to get the local office manager to call me back, she also stopped responding I
tried sending the email twice. When I tried calling the customer service supervisor who originally gave me a statement credit and advised me about the local office manager’s recommendation,
that call also went unreturned. At the end of the day, I believe that ADT wants to provide a good product and customer service, however, communication system is disjointed, broken and ineffective. The most disappointing thing is the fact that three different parties in different parts of their organization have gone completely cold in response to my attempts to determine how to fix my problem. I can only assume that they are completely incapable of addressing situations that are outside of the norm, especially when the issue is something that they should have informed me about before the equipment was installed. This is not only a disgrace from a customer service perspective, but completely insulting to a consumer who has a choice when selecting a home security service.